Solve Claims
Improve
Customer Service
with Packing videos

No more Delivery Disputes, Tracking the Causes, Wasting Workforce,
and Customer Service Stress with Realpacking.
No more Delivery Disputes, Tracking the Causes, Wasting Workforce, and Customer Service Stress with Realpacking.

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Realpacking is a Solution
that Automatically
Records the Packing Process
with a Tracking Number.
Integrating management systems such as WMS or OMS with Realpacking allows to automatically record packing videos and send them to the customer within 30 seconds when a claim occurs.
Improve Method of Solving Claims by 
Automatically Recording Packing Process.
In 2021, Realpacking recorded 22 million packing videos.
It helped reduce the claim process time by 30 seconds,
reducing the inflow of customer service by 85%.
Claim
Process Time
within 30secs
Inflow of
Customer Service
reduced 85%
Service
Satisfaction
98.8%
Most Impressive &
Differenciated Service
1st place
Improve Customer Experience (CX)
by Sending a Packing Video to Customer
Before it Ships.
5 million packing videos were sent out and received a 98.9% service satisfaction rate.
Also, we ranked 1st for both the most impressive service (55.6% responded)
and the most differentiated service (85.5% responded).
No More Conflict
Over Delivery Claims.
Communicate With Confidence.
Wasting Workforce to Track Causes
Dispute Due to Misdelivery
CS Stress
Fastest way to solve problems
Realpacking
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Customer Stories

Check our customer stories who are improving customer experience(CX) and claim process through Realpacking.

Fastest way to
solve problems
Realpacking
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Client Sales Strategy

Provide differentiated services to clients by improving customer service work tasks, enhancing brand image, and customer satisfaction.

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Optimize Work Efficiency

Optimize work efficiency by integrating WMS or other management programs with Realpacking to record the packing process.

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Provide Video API

Add the recorded video to the existing delivery notification message. You can also search and check the packing video directly from the customer service program.

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Reduced Order Cancellation

Send packing video to the customer, it will dramatically reduce the order cancellation rate before arrival.

Many Companies are Improving
Customer Experience (CX) with Realpacking.
Many Companies are Improving Customer Experience (CX) with Realpacking.

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