As e-commerce and logistics industries rapidly evolve, many brands are positioning trust and experience as their new core values. In an era where trust and experience have become competitive advantages, the e-commerce and logistics sectors are reaching a pivotal turning point.
Last Monday, Realpacking hosted a meetup in collaboration with Connectors under the theme "Post-Fulfillment Era: Operational Strategies of Growing Companies" to explore these changes together and find solutions.
Despite the sudden drop in temperature and the busy Monday schedule, many professionals filled the venue. Throughout the event, representatives from e-commerce brands, logistics companies, and platform providers actively shared the challenges they face in their respective fields.
The first session kicked off with the theme "An Era Where CS Gets Blamed and Logistics Feels Wronged." It was a time to examine the accumulated fatigue and increasingly complex structures in the field, reflecting on real-world issues the industry faces—from platform policy changes to outsourced CS systems.
Platform requirements for sellers to submit video proof of inventory receipt, increasingly large-scale and multi-layered logistics structures, and CS processes complicated by outsourcing—all these issues shared a common thread: "invisible processes."
Since many attendees were already experiencing these challenges firsthand, representatives from platforms, logistics providers, and brands nodded in agreement throughout the discussion.
Next, Realpacking introduced how we're addressing these challenges on the ground, showcasing our evolved recording program and key features of CMS 3.0 that enable site-optimized automatic video documentation.
While workers previously had to manually scan barcodes to start recording, Realpacking now creates an environment where videos are automatically captured through seamless integration with existing on-site processes.
We also shared real-world examples of how we're implementing relay functions and screen recognition technology in international logistics facilities where system integration is challenging—all without requiring additional development. These practical solutions demonstrated how Realpacking can be adapted to diverse operational environments.
During the Q&A and discussion sessions following the presentation, attendees asked numerous practice-oriented questions. From video quality differences to cost structures and utilization methods, professionals shared their enthusiasm through various inquiries about implementing Realpacking in their operations.
During the discussion time, one particularly noteworthy question arose about managing the risks associated with sending videos to customers. We shared examples of how some of our clients use Realpacking's Advanced Video Documentation System as an additional communication channel with customers, illustrating how video documentation extends beyond mere evidence collection to become a customer engagement tool.
This meetup, co-hosted by Connectors and Realpacking, provided a meaningful opportunity to share practical concerns across e-commerce, brands, platforms, and logistics, analyze current challenges together, and discuss solutions. Through direct conversations with frontline professionals, Realpacking was able to reaffirm the direction we need to pursue going forward.
The strong interest during the event has continued, with positive feedback coming from various companies even after the meetup concluded. Once again, we extend our gratitude to all attendees and ask for your continued interest and support as Realpacking expands its activities in the evolving e-commerce and logistics landscape.
